Please ensure you are aware of the COVID-19 advice issued by the State Government prior to booking any of our venues.

Questions that are frequently asked of the City's Facilities Bookings Team are answered below. 

If you don't find an answer to your question: please contact the City on 9397 3000 and our Facilities Bookings Team will be able to assist. 

To make a booking: complete an online form or contact the bookings office on 9397 3000.

FAQs

Booking a Venue

Can we book a viewing before we hire?

Yes, you can arrange a viewing of any of our venues by calling 9397 3000. Viewings are available during business hours only.

What is the latest time we can book the facility?

All bookings must finish by 12am (midnight), with a one hour cleaning period after (until 1am).

What is the latest date I can make a booking?

Bookings must be made with at least 14 days notice. Any bookings made after this date will incur a late booking fee.

Bookings are accepted up to 12 months in advance.

How do I ask about availability for my dates?

Please call the City on 9397 3000 to ensure availability of the venue. Please only submit a booking request once you have confirmed availability and would like to reserve the facility.

How do I secure my booking?

The City will hold a tentative booking for up to 14 days. To secure you booking, you must pay a $100 deposit with two weeks (14 days) of making the application. The total hire amount is then due two weeks prior to your event.

Payments can be made by phone, mail or in person to the City of Gosnells Administration building. Methods of payment are cash, cheque, EFTPOS and credit card (Master and Visa cards only).

How do I pay my bond, and when is it returned to me?

Bonds are up to $1000 dependent on event type. Bonds are paid in person at the City of Gosnells Civic Centre or via the phone with one of our Customer Service Officers.

You will have to pay the bond in full two weeks prior to your booking date.

After the event, if everything is ok, the bond will be refunded to the customer. Bonds will be refunded by EFT, this may take up to 10 working days. 

The City may hold the bond or a portion of the bond if the hirer:
•    uses the hall for additional unauthorised time above the allocated hire
•    damages the venue or equipment
•    had security call out
•    losses keys
•    breaches conditions
•    event has substantiated community complaints received in respect of anti-social behaviour

What is considered a 'high risk' event?

A high risk event is considered on a case by case basis. Criteria included in the assessment are the type of activity, the number of attendees, consumption of alcohol, service of food, and live or amplified music. You will need registered crowd controllers for any function deemed "high risk".

Can I book my 18th or 21st at City venues?

The booking of venues for 18th or 21st birthday celebrations is considered on a case by case basis. The Mills Park Centre and the Thornlie Park Centre are not available to book for high risk functions at any time. This includes 18th and 21st birthdays.

Can I book reoccurring bookings?

Yes, many of our spaces are booked for regular, re-occurring bookings. Please contact 9397 3000 to speak to the Facilities Bookings Team who will be able to assist.

Where can we view the conditions of hire for City venues?

Terms and Conditions for bookings can be found here

What is included in the booking times?

The time you book should include enough time for set up and clean up. You are only permitted entry to the building for the times you have booked. Please note, social functions must be hired for a minimum of 4 hours.
 

Features of our Venues

What items are available at the facility?

All halls come with a kitchen, tables and chairs. Each venue then differs dependent on the purpose of the building.

Details of room features can be found on the venue's individual page.

Is the advertised capacity for sitting or standing?

The capacity of a room is based on people (adults, children and babies) standing. This is set by the City's Environmental Health Department. Each facility has the capacity clearly marked on the website - please note that capacity limits may change due to State Government restrictions around COVID-19. 

What are the size of the tables and chairs? Are tables and chairs for children provided?

Standard trestle tables provided: 760mm x 1830mm (seats 6)

Standard function (circular) tables provided:1650mm diameter (seats 10)

Tables and chairs for children are not provided, unless specifically stated as a feature of the facility.

What sort of heating and cooling does each facility have?

Each facility has different cooling and heating systems available. Information is available on the venue's individual page or, one of our Facilities Bookings Team can assist you.

Are there any audio visual systems in the centre?

We do not supply any Audio Visual equipment including microphones, projectors or laptops.

Some centres have equipment that can be used with your own technology including projector screens and PA systems.

Can I have a live band and a smoke machine?

Smoke machines are strictly prohibited in City facilities. Live music is permitted however, we will not allow the construction of a stage at our venues.

Access, Set Up and Clean Up

How do I access the facility once booked?

You will be issued with keys or a swipe card to access the venue. We are currently switching over to a swipe card only system. You can collect from the City's Administration building, between 8.30am - 4.30pm Monday to Friday (excluding public holidays).

Keys/cards are to be returned by 10am the next working day or placed in the City’s after hours box located outside the City’s Administration building.

Can I consume alcohol at my event?

If you wish to consume or sell alcohol at your function, you will be issued with a liquor permit from the City. You will be asked this question at the time of booking. 

Can I sell alcohol at my event?

Yes, if you have applied for, and received an occasional liquor license. You must also receive an liquor permit from the City.

Is there an out of hours contact?

Yes, you can call 9397 3000 to be connected to our out of hours contact.

Do I need to book extra time for setting up or cleaning?

Yes, we recommend that you book at least one hour before and one hour after. You will only have access to the venue for the time you book.

What cleaning supplies are available at the venue?

The City provides a broom, mop and bucket at each venue. No cleaning products are made available by the City, the hirer must supply their own.

What is the expectation of how the room is to be left?

At the end of the function or session, you must: 

  • Leve the entire building in a clean and tidy condition;
  • Ensure all external surrounding areas, car parks, verges and park lands to be left clean and tidy;
  • Make sure all fans/air conditioning and lighting are switched off;
  • Sweep all floors;
  • Spot mop any spillage;
  • Wipe and stack tables and chairs and return to the designated storage areas;
  • Place all rubbish in bins;
  • Remove all decorations from the venue.

The hirer must remove all excess rubbish from the venue.

What are the expectations if I want to decorate, or set up the room?

Decorations such as balloons or streamers are allowed, as long as they are cleared away at the end of the hire. Please note, helium balloons are allowed, as long as they are anchored.

Confetti and other small scatter decorations are not allowed at any venue.

Decorations should not be adhered to the wall or ceiling as removal often causes damage - this includes the use of sticky tape, adhesive or tacks.

Can we set up a bouncy castle?

No inflatable or amusement equipment, such as bouncy castles and bucking bulls, are allowed at the City's venues.

Please note, smoke machines are strictly prohibited at all venues.

Can I access the room the night before / early morning to drop off items or decorate?

No, not unless this time has been included in you booking. Your booking secures access to the City's facilities for the time booked only, as others may have booked the venue. If you require additional time, please contact the Bookings Team to discuss. 
 

Complete this form to complete a booking request. Want to know about venue availability? Call us on 9397 3000.
Looking to hire a hall for a meeting, birthdays or special occasion? See Venues for Hire here
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