Questions that are frequently asked of the City's Facilities Bookings Team are answered below.
If you don't find an answer to your question: please contact the City on 9397 3000 and our Facilities Bookings Team will be able to assist.
To make a booking: complete an online form or contact the bookings office on 9397 3000.
FAQs
Booking Enquiries
How do I find out if the venue is available for my dates?
Please call the City on 9397 3000 to ensure availability of the venue. Please only submit a booking request once you have confirmed availability and would like to reserve the facility.
Can I check availability online?
Yes, go to our online portal. Select the venue then check dates and times.
How do I secure my booking?
The City will hold a tentative booking for up to 14 days. To secure you booking, you must pay a 50% deposit within two weeks (14 days) of making the application. The total hire amount is then due two weeks prior to your event.
Payments can be made online, or by phone, mail or in person to the City of Gosnells Administration building. Methods of payment are cash, cheque, EFTPOS and credit card (Master and Visa cards only).
Can I book online?
Yes, go to our online portal. First time users must register first. For subsequent visits, users must log in. Once your booking application has been submitted, bookings staff will be in contact to confirm details.
What is the latest date I can make a booking?
Bookings must be made with at least 14 days' notice. Any bookings made after this date will incur a late booking fee. If booking less than seven days in advance, complete an online form to make an application.
Bookings are accepted up to 12 months in advance.
Can I book re-occurring bookings?
Yes, many of our spaces are booked for regular, re-occurring bookings. Please contact 9397 3000 to speak to the Facilities Bookings Team who will be able to assist.
Where can I view the conditions of hire for City venues?
Terms and Conditions for bookings at Buildings can be found here.
Terms and Conditions for bookings at Parks can be found here.
Terms and Conditions for bookings at Active Reserves (sportsgrounds) can be found here.
How do I find out more information regarding each facility?
Details of room features can be found on the venue's individual page.
Accessing the Facility
Can I view a facility before I make a booking?
Yes, you can book a viewing of any of our venues by calling 9397 3000. Viewings are available during business hours only.
How do I access the facility once booked?
You will be issued with keys or a swipe card to access the venue that can collect from the City's Administration building, between 8.30am - 4pm Monday to Friday (excluding public holidays).
Keys/cards are to be returned by 10am the next working day or placed in the City’s after hours box located outside the City’s Administration building.
Booking a Social Function
Can I book my 18th or 21st at City venues?
The booking of venues for 18th or 21st birthday celebrations is considered on a case by case basis. The Mills Park Centre is not available to book for high risk functions at any time. This includes 18th and 21st birthdays.
What is considered a 'high risk' event?
A high risk event is considered on a case by case basis. Criteria included in the assessment are the type of activity, the number of attendees, consumption of alcohol, service of food, and live or amplified music. You will need registered crowd controllers for any function deemed "high risk".
Can I have a live band and a smoke machine?
In certain facilities we do allow live bands, please feel free to discuss your requirements with the Bookings Team. Smoke machines are strictly prohibited in City facilities.
Can I consume alcohol at my event?
If you wish to consume or sell alcohol at your function, you will be issued with a liquor permit from the City. You will be asked this question at the time of booking.
Can I sell alcohol at my event?
Yes, if you have applied for, and received an occasional liquor license. You must also receive a liquor permit from the City.
How do I pay my bond, and when is it returned to me?
Bonds are up to $1000 dependent on your event type and are required to be paid in full two weeks prior to your booking date.
After the event, if everything is ok, the bond will be refunded to the customer. Bonds can be returned to your credit card or paid to you by EFT, this method may take up to 10 working days.
The City may hold the bond or a portion of the bond in the event of:
- damage to building or equipment
- loss of keys / swipe passes
- additional unauthorised time above the allocated time
- breaches of conditions of hire
- security call out
- additional cleaning services
- overloading of circuitry systems
- call out by Department of Fire & Emergency Services.
What is the latest time I can book the facility?
All bookings must finish by 12am (midnight), with a one hour cleaning period after (until 1am).
Is there an out of hours contact?
Yes, you can call 9397 3000 to be connected to our out of hours contact.
Function Set Up and Clean Up
Can I access the room the night before / early morning to drop off items or decorate?
No, not unless this time has been included in you booking. Your booking secures access to the City's facilities for the time booked only, as others may have booked the venue. If you require additional time, please contact the Bookings Team to discuss.
What are the expectations if I want to decorate, or set up the room?
Decorations such as balloons or streamers are allowed, as long as they are cleared away at the end of the hire. Please note, helium balloons are allowed, as long as they are anchored.
Confetti and other small scatter decorations are not allowed at any venue.
Decorations should not be adhered to the wall or ceiling as removal often causes damage - this includes the use of sticky tape, adhesive or tacks.
Can we set up a bouncy castle?
In certain facilities we do permit inflatable and amusement equipment such as bouncy castles and bucking bulls. Please contact the Bookings Team to discuss your requirements.
Do I need to book extra time for setting up or cleaning?
Yes, we recommend that you book at least one hour before and one hour after. You will only have access to the venue for the time you book.
What is included in the booking times?
The time you book should include enough time for set up and clean up. You are only permitted entry to the building for the times you have booked. Please note, social functions must be hired for a minimum of 4 hours.
What cleaning supplies are available at the venue?
The City provides a broom, mop and bucket at each venue. No cleaning products are made available by the City, the hirer must supply their own.
What is the expectation of how the room is to be left?
At the end of the function or session, you must:
- Leave the entire building in a clean and tidy condition;
- Ensure all external surrounding areas, car parks, verges and park lands to be left clean and tidy;
- Make sure all fans/air conditioning and lighting are switched off;
- Sweep all floors;
- Spot mop any spillage;
- Wipe and stack tables and chairs and return to the designated storage areas;
- Place all rubbish in bins;
- Remove all decorations from the venue.
The hirer must remove all excess rubbish from the venue.
Subscribe to our eNewsletters