Report your missed collection 

If your bin has not been collected, you can report it online, or call the city on 9397 3000

Before you contact the City, please check the below guidelines. If your bin has not been emptied a note will have been left by the driver, the information below will provide you with more detail. Please contact the city to discuss how the issue can be fixed. 

Does the recycle bin contain only recycled material?

If your recycling bin contains non-recyclable material it can contaminate an entire truck load of recyclables. Look under the lid of your bin to check what can be recycled.

The bin is normally stickered stating it is contaminated, if the following items are contained in the bin:

  • Polystyrene, meat trays, cups and beads
  • Green waste or food waste
  • Gas bottles, flares, batteries or aerosols (full or empty)
  • Plastic bags or soft plastics
  • Textiles or clothing
  • Nappies

Refer to both the City's Waste and Recycling Guide and the Recycle Right website if you are unsure about what items can and cannot be recycled via your yellow-lidded bin. 

Was the bin put out on time and correctly?

Bins must be placed out on your verge by 6.00am on collection morning.

Place your bins 1 metre from the kerb with the wheels facing your property and allowing 0.5m space between bins. Visit our bin placement and collection guidelines for more information. 

Does the recycling bin belong to the City of Gosnells?

Our recycling bins have a distinct serial number and have our stamp on the bin lid. If your bin does not belong to the City the contractor cannot empty it.

A note will be left advising you of the action you need to take to ensure resumption of the recycling collection service. 

Is the bin too heavy for the truck to lift?

This sticker indicates the contents of your recycling bin weigh more than 70kg and the recycling truck could not lift it.

A sticker will be left on the bin advising you of the corrective action needed to be taken before contacting the City on 9397 3000 to have the bin emptied.

Are the contents jammed?

Overfilling your bin and jamming the recyclable material into it can prevent the contents from emptying. Check that the contents can move easily within the space.