Coronavirus (COVID-19) – View the latest City information here

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Published on Tuesday 28 April, 2020

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In an effort to maintain the best-possible customer service during the Coronavirus (COVID-19) pandemic, the City of Gosnells is launching Webchat, giving customers another way to ask questions or find out information.

With more than 68,000 telephone, email and over-the-counter queries each year, the City is aware that many customers need or prefer real-time interaction.

Mayor David Goode said Webchat would enable customers to talk directly to a Customer Service Officer in real time, through an online text-chat service.

“The service will be available between 8.30am and 4.30pm, from Monday to Friday, except on public holidays – just click on the Webchat button displayed on each page on the City’s website,” he said.

“The COVID-19 situation is affecting everyone in our community in some way but we are remaining focused on delivering as many services as possible and providing the best support we can to help our customers throughout this period.” 

To find out what else the City is doing to support its residents during the Coronavirus situation, please visit the City's dedicated COVID-19 webpage or call the City’s Community Hotline on 9397 3400.